![]() ![]() Honestly, offering email support only is not the way prosperous people do business today (say hi to 2007s!). Unfortunately, no live chat or such an effective customer self-service tool like knowledge base included. It encompasses email ticketing, web widget, and Facebook integration. Zendesk Foundational Support plan starts from $25 if billed monthly. ![]() The tool is supposed to help in your work, not complicate it. While it’s great to have access to the rich functionality, above all, the customer communication platform should be comprehensible and easy to use. Setting up and mastering the tool is also a challenge for people who don’t have significant experience with similar platforms. Currently, if one needs to open Chat, they have to navigate away from Zendesk Support to open the Chat Application and so forth. Operating the tool requires you to constantly open new windows tabs and move from one to another. After all, for huge companies like Zendesk with thousands of users, customers often become numbers. Instead, they have to wait days if not months. And still, customers massively complain about not being able to get assistance immediately. How come? It’s supposed to be their superpower. Surprisingly, Zendesk receives the lowest rate for support. ![]() But for SMB the prices are just too high. No doubt, Zendesk offers rich functionality that huge companies can benefit from. ![]() The basic subscription plan for an all-in-one suite starts from $49 per agent/month. That’s why Zendesk’s user interface might look a bit creaky and outdated. Built many years ago, the tool keeps working on the same old software developments. Also, users definitely appreciate the integration of Zendesk with multiple communication platforms and its feature-rich functionality.īut what do most users complain about? Here are my main insights. What I learned is that people certainly love the platform’s ticketing system and how easy it is to classify, assign, and search for tickets. In my attempt to be objective, I went through dozens of Zendesk reviews on G2 and Capterra. Zendesk thought alike and acquired Zopim live chat software in 2014.Įven though ticketing and messaging are top Zendesk features, it offers a number of other functionalities: What’s the most essential function for customer service? Live chat that enables real-time talks with users. Each customer request creates a ticket and enters a queue. It’s a pretty helpful tool for brands with many communication channels like email, phone, social media, or chat. Thank you for your support and trust.The top Zendesk feature is the ticketing system, built to help enterprises handle numerous tickets for inquiries. At the same time, we will continue to expand and deepen our regulatory compliance strategy to meet the diverse trading needs of users in different countries and regions. Canadian MSB License Information for 3EX is as follows:ģEX will always adhere to principles of compliance, security, and transparency, aiming to provide users with a trustworthy trading environment. Click on the search result to view the details of the license.ĥ. The search results will appear at the bottom of the page. In the "Name" search box, enter the company name: WEB3EXCHANGE LIMITED, then click "Search".Ĥ. Or directly enter the search page through the following link:ģ. After clicking to enter the website, scroll down to the "Money Services Businesses Registry" section and click to enter the search page Search for the keyword "FINTRAC" on Google and find the official website: Ģ. You can verify 3EX's Canadian MSB license information through the following steps:ġ. 3EX will offer more comprehensive services to Canadian users to better meet their diverse trading needs. Obtaining the Canadian MSB license further solidifies 3EX's position as a compliant and trustworthy trading platform. The license mainly governs businesses engaged in money services (MSBs), covering a variety of financial services such as money transfers, foreign exchange, and virtual currency trading. The Canadian MSB license, officially known as the Fintrac Money Services Business, commonly referred to as the FTR license or MSB license, is regulated and issued by FINTRAC, a financial intelligence unit subordinate to the Canadian Department of Finance. This marks a significant step in 3EX's expansion into the Canadian market and further advances 3EX's global regulatory compliance strategy. The 3EX cryptocurrency trading platform has successfully obtained an MSB (Money Services Business) license issued by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), with the registration number M23760780. ![]()
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